In addition, the research showed that the watch and jewelry industry, compared to other luxury categories, is very slow to go digital. Online sales of fine luxury jewelry thus represent 13 percent of the global market and only 5 percent for watches.
The biggest challenge of going digital is transferring the in-store shopping experience to a digital environment. The purchase of prestigious jewelry and watches is strongly associated with customized services, a quiet environment and the presence of an expert. Consumers will expect the same level of customer service and attention to detail online as in stores.